Refund policy

RETURN POLICY

We want you to be happy with your order. Please read the sections below to see which applies to you.

If your order arrives damaged or faulty
Please contact us within 30 days of delivery at contact@trydiggit.com with your order number and clear photos of the issue. Once we've reviewed it, we'll make it right with a replacement or a full refund.

If an item seems to be missing
To reduce packaging and be kinder to the environment, multipack orders are combined into larger boxes. For example, a buy 1 get 1 free order arrives as 1 box of 24 tips instead of 2 boxes of 12, and a buy 2 get 2 free order arrives as 2 boxes of 24. Each box of 24 contains two separate trays of 12, so they're easy to share.

Please count the tips before contacting us. If anything is still missing, contact us within 14 days of delivery with your order number and a photo of the items you received, and we'll send the missing items to you.

If your order hasn't arrived
If your tracking shows your order as delivered but you haven't received it, please check around your property, with neighbours and with anyone in your household first. If you still can't find it, contact us with your order number and a screenshot of the tracking. It also helps if you report it to the local carrier and forward us any reply you receive. We'll investigate with the carrier and arrange a replacement or refund where the parcel is confirmed as not delivered to you.

If your order is delayed or stuck in transit, please contact us and we'll do our best to help.

60 Day Satisfaction Promise
Digg it works for the vast majority of our customers, but we know that every situation is different. If you've given Digg it a fair try over several uses and it's still not pulling out wax, we want to hear from you.

Email us within 60 days of receiving your order with a clear explanation of the issue, along with photos or a short video showing what's happening. This helps us understand your situation, troubleshoot where possible, and make sure the promise is being used as intended.

If your claim is that the tip isn't sticky or isn't working, we require a short video as proof. Please wash and dry your hands, then film yourself pinching a new tip firmly between your thumb and forefinger, and slowly letting go. Claims about the tip not working cannot be processed without this video.

Every claim is reviewed thoroughly and fairly by our team. To be approved, there must be a genuine and well documented reason why the product hasn't worked for you. We may decline a claim if the documentation shows the product is working as intended, if it appears to have been misused or not used as instructed, or if no documentation is provided. Documentation must be submitted within 7 days of contacting us.

If your claim is approved, you can return your order to our overseas warehouse (address provided upon request), and we'll issue a refund once your return has been received. You are responsible for return shipping costs, so please bear in mind that international postage can be significant. We strongly recommend sending returns with tracked shipping and keeping your proof of postage.

This promise exists for customers who genuinely tried the product, not for those who simply changed their mind after opening it.

If your item is unopened and unused
Contact us within 30 days of delivery with your order number and a clear photo showing the product is sealed and in its original packaging. Without photo documentation we are unfortunately unable to process a refund.

Once verified, you can return it to our overseas warehouse (address provided upon request), and we'll issue a full refund once it's received. You are responsible for return shipping costs, so please bear in mind that international postage can be significant.

As our warehouse is located overseas, we understand that returning an item may not always be practical. In some cases, we may be able to offer a simpler solution that doesn't require a return. This is assessed case by case and at our discretion.

We are not responsible for returned parcels lost in transit. We strongly recommend sending returns with tracked shipping and keeping your proof of postage.

Digg it Camera Tonsil Stone Remover
If your device arrives damaged or stops working due to a manufacturing fault, please contact us within 12 months of delivery with your order number, photos or a short video showing the issue, and a description of what happened. Once reviewed, we'll offer a repair, replacement or refund.

If your device is unopened and unused, the section above applies. For hygiene reasons, used tips and accessories cannot be returned. Damage caused by misuse, drops or water is not covered.

Bundles and Multipack Offers
If you ordered a bundle or multipack offer and wish to return part of it, the refund is based on the price you actually paid per item, not the full retail price.

Free Gifts
Free gifts included with your order have no refund value and do not need to be returned.

Subscriptions
You can cancel your subscription at any time using the link in your subscription confirmation email, or by contacting us at contact@trydiggit.com with your order number. Cancelling stops all future orders and payments.

Chargebacks and Payment Disputes
If a chargeback or payment dispute has been opened with your bank or payment provider, we're unable to process any refund or replacement until it has been closed. Please contact us first, and we'll do our best to sort things out quickly.

Refunds
Once approved, refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since your approval, contact us at contact@trydiggit.com.

Please note that refunds can only be issued for orders placed within the last 180 days. Due to our payment provider's limits, payments older than 180 days cannot be refunded.

Contact Us
Email: contact@trydiggit.com

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