Shipping policy

SHIPPING POLICY

Processing Time

Orders are typically processed within 1 to 3 business days of being placed. You'll receive a confirmation email with tracking information once your order has been dispatched.

Cancelling an Order

If you'd like to cancel your order, please contact us as soon as possible at contact@trydiggit.com. If your order has not yet been dispatched, we'll cancel it and issue a full refund. Once an order has been dispatched, it can no longer be cancelled, but you may still be able to return it under our return policy.

Delivery Times

We ship internationally from our warehouse. Estimated delivery times vary by location:

  • United Kingdom: 7 to 14 business days
  • United States: 10 to 20 business days
  • Rest of World: 10 to 20 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors outside our control.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. Please allow 2 to 3 business days for tracking information to update after dispatch. When your parcel reaches your country, it is handed over to a local carrier such as Evri, InPost or USPS, and you may receive a new tracking number from them.

ParcelShop and Locker Deliveries

If your parcel is delivered to a ParcelShop or locker, please collect it as soon as you receive the notification. Parcels that are not collected in time are returned to us by the carrier.

Incorrect Address

Please ensure your shipping address is correct and complete at checkout. If an incorrect or incomplete address was provided, we cannot guarantee delivery or take responsibility for the outcome. If your order has already been dispatched, we are unfortunately unable to change the delivery address. In most cases, you can contact the local carrier directly once your parcel appears in their tracking.

Parcels Returned to Us

If a parcel is returned to us by the carrier, please contact us and we'll be happy to help arrange a new delivery.

Lost or Delayed Parcels

If your tracking shows no movement for an extended period, please contact us at contact@trydiggit.com and we'll look into it for you. If your order is marked as delivered but you haven't received it, please see "If your order hasn't arrived" in our return policy.